How can we help you?

General
  • How can I provide feedback?
  • How can I report a bug?
    • Registration
  • Does it cost money to create a new account with MoneyGram Wallet?
    • Add & Withdraw
  • How can I send digital funds to or from my non-MoneyGram Wallet?
    • Send & Request
  • How can I send digital funds to another MoneyGram Wallet?
  • How can I request digital funds from another MoneyGram Wallet?

    • FAQs for:

    United States

    Common questions

    What is USDC?

    Issued by Circle, USDC is a stablecoin 100% backed by highly liquid cash and cash-equivalent assets, USDC is always redeemable for one (1) US dollar.

    Why can’t I reverse my transaction?

    Funds sent and received in MoneyGram Wallet are sent on the blockchain. Blockchain transactions are instant and irreversible.

    Why can’t I send to my MoneyGram Wallet from the MoneyGram app?

    Only verified users can receive funds to the MoneyGram Wallet from the MoneyGram app. View steps on how to become verified in the profile section of your Wallet app settings.

    Someone I don’t know requested USDC from me. What should I do?

    Never send USDC to someone you don’t know.

    Can I buy other types of crypto using MoneyGram Wallet?

    MoneyGram Wallet is a stablecoin wallet that currently only supports USDC. However, users in the USA have the ability to purchase other forms of cryptocurrency via the MoneyGram app.

    Still not seeing what you're looking for? Reach out to our support team for help:

    digitalsupport@moneygram.com

    App downloads and services like Add and
    Withdraw are only available in select countries.

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